Returns & Refund Policy

At IndiPinayGifts.in, we carefully prepare every order to ensure your recipient receives a thoughtful gift in excellent condition.

Non-Returnable Items

Due to the nature of our products and delivery services, we do not accept returns for:

• Fresh flowers
• Perishable products
• Personalized or customized items
• Gift cards
• Products that have already been delivered and accepted by the recipient

Damaged or Incorrect Items

If your recipient receives:

• A damaged item
• The wrong product
• An item with a significant quality issue

please contact us within 24 hours of delivery.

To help us resolve the issue quickly, please include:

• Your order number
• Photos of the item and packaging
• A brief description of the issue

After review, we may offer one of the following:

• A replacement product
• A full or partial refund, depending on the circumstances

Missing Deliveries

If a delivery could not be completed because:

• The recipient was unavailable,
• The delivery address provided was incorrect or incomplete, or
• The recipient could not be contacted,

additional delivery charges may apply for re-delivery. Refunds are generally not available in these situations.

Quality Guarantee

We work with trusted suppliers and delivery partners throughout the Philippines. If we determine that a product did not meet our quality standards, we will make it right through an appropriate replacement or refund.

Contact Us

If you need assistance with your order, please contact our customer support team as soon as possible. We are committed to resolving concerns fairly and promptly.

Flower Delivery

To ensure the freshest blooms and allow sufficient time for coordination with our florist partners, all flower orders must be placed at least 3 days before your preferred delivery date. We are unable to accommodate same-day or next-day flower deliveries.

Fresh flowers are perishable and handcrafted by our florist partners, so each arrangement may vary slightly in appearance depending on seasonal availability. While we strive to match the product photos as closely as possible, minor substitutions of flowers, foliage, or packaging may be made to maintain the overall style, color palette, and value of the arrangement.

If the intended recipient is unavailable at the time of delivery, the bouquet may be accepted by:

• Any family or household member at the delivery address,

• A receptionist, concierge, or security personnel (where applicable), or

• Any adult authorized to receive deliveries at the address.

Once the flowers have been successfully delivered to someone at the provided address, the order will be considered delivered and fulfilled.

If no one is available to receive the flowers, or if the delivery cannot be completed due to an incorrect address, incomplete delivery information, or an unreachable recipient, the order is non-refundable. Because flowers are perishable, we are unable to re-deliver or replace arrangements under these circumstances.

If your flowers arrive significantly damaged or in poor condition, please contact us within 2 hours of delivery with your order number and clear photos of the arrangement. After review, we may offer a replacement, store credit, or refund, depending on the circumstances.